FAQ – BOLLIDE

You have questions. We have answers.

Most hats destroy your hair. Bollide protects it. Our 100% silk lining reduces friction, prevents breakage, and locks in moisture—so when you take it off, your hair looks as flawless as when you put it on.
Bollide hats are crafted in China, where silk craftsmanship has been perfected for over 5,000 years. We work with skilled artisans who use the world’s most sustainable, eco-friendly silk—sourced and produced with the highest ethical and environmental standards.
Yes. The exterior is designed to repel rain while remaining breathable, so you stay comfortable no matter the forecast.

Yes. Whether your hair is straight, curly, coily, or somewhere in between, Bollide is engineered to reduce friction and prevent damage. The silk lining helps preserve moisture, keeping all hair types healthier for longer.
Bollide is designed to be one size. There is a buckle in the back for individual adjustment.
(55-60cm)
Absolutely. Bollide is designed for all-day comfort, whether you’re running errands, traveling, or making a statement. The breathable silk lining keeps your scalp cool, and the structured fit ensures it stays in place without feeling tight.

Yes. We offer complimentary shipping on all orders. If you need it sooner, expedited shipping options are available at checkout.
United States:
Standard: 3–5 business days
Express: 1–2 business days
International:
Standard: 7–10 business days
Express: 3–5 business days
All orders include tracking and require a signature upon delivery.
Orders placed before 12 PM EST are processed within 2-7 days. You’ll receive a tracking number as soon as it ships.

Yes. We ship worldwide. Duties and taxes are calculated at checkout to ensure a smooth, seamless delivery.
All orders require a signature upon delivery to prevent theft. If your package is lost in transit, contact us immediately at support@bollide.com, and we’ll work with the carrier to resolve the issue.

Returns and exchanges are accepted within 30 days of delivery for items that are unused, unworn, and in original packaging.
Yes. We offer one complimentary exchange per order - because the right fit matters.

Request a Return Label
Pack & Ship – Securely repackage your item and use the prepaid return label provided.
Refund or Exchange – Once received, your return will be processed within 5 business days. Refunds will be issued to the original payment method.
Yes, please begin your return here

Spot clean with a damp cloth and mild detergent. Avoid machine washing to preserve the structure and silk lining.
Yes. Bollide is designed for travel. The unstructured design maintains its shape, and the materials are durable enough for frequent wear.

No. The high-grade silk interior is designed for long-term durability, but like any luxury product, treating it with care ensures it lasts.

Customer support

Other Inquiries

Bollide wasn’t made for the masses. It was made for those who expect more. If you have a question, ask. If you need assistance, we’ll handle it.

Because great design doesn’t just apply to the product.

The Hat